FREQUENTLY ASKED QUESTIONS--COVID-19 UPDATE
Please read our FAQ before sending us a message.
What are the delivery charges for orders from the WVM Online Shop?
At this time there is a per-product shipping cost. Each product shipping cost will be added together for a total shipping amount. If you have a question about this, before ordering, please email us through the form on the right in the Contact Us section.
Which payment methods are accepted in the WVM Online Shop?
We accept credit card payments through Visa, MasterCard, and Discover. All purchases made by residents of Wisconsin are subject to 5.5% sales tax. Out of state orders are considered tax exempt.
How long will delivery take? COVID-19 UPDATE
All orders will be filled according to availability of the product in the Museum Gift Shop. Because of COVID-19, orders are processed on Wednesdays only; processing may take longer over holidays. As product is available, orders will be packaged and mailed on Wednesdays, or you will receive an email if there is an issue with availability. Orders are shipped via USPS Priority Mail from Madison, WI.
How secure is shopping in the WVM Online Shop? Is my data protected?
When you are ready to make payment, you are taken to a separate secure US Bank website to complete payment for the order via Visa, MasterCard, or Discover. The State of Wisconsin uses this secure, encrypted US Bank website product for all its transactions.
What exactly happens after ordering? COVID-19 UPDATE
Once you place the order, you should receive a payment confirmation email from firstname.lastname@example.org. On the Wednesday following the completion of your transaction (up until midnight Tuesday), when gift shop staff begins to process your order, you should receive a Wisconsin Veterans Museum Store order receipt email. A final email stating that your Wisconsin Veterans Museum Store order is complete will arrive when it is sent for shipping. If you have any issues along the way, please email us through the form at the right in the Contact Us section.
Do I receive an invoice for my order?
The "invoice" for your order will come with your Wisconsin Veterans Museum Store order receipt email.