FREQUENTLY ASKED QUESTIONS

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the WVM Online Shop?
At this time there is a per-product shipping cost. Each product shipping cost will be added together for a total shipping amount. If you have a question about this, before ordering, please email us through the form on the right in the Contact Us section.
Which payment methods are accepted in the WVM Online Shop?
We accept credit card payments through Visa, MasterCard, and Discover. All purchases made by residents of Wisconsin are subject to 5.5% sales tax. Out of state orders are considered tax exempt.
How long will delivery take?
All orders will be filled according to availability of the product in the Museum Gift Shop. As product is available, orders will be mailed within three (3) business days of completion of order. Orders are shipped via USPS from Madison, WI.
How secure is shopping in the WVM Online Shop? Is my data protected?
When you are ready to make payment, you are taken to a secure US Bank website to complete payment for the order via Visa, MasterCard, or Discover. The State of Wisconsin uses this secure, encrypted US Bank website product for all its transactions.
What exactly happens after ordering?
Once you place the order, you should receive a payment confirmation email from giftshop.manager@dva.state.wi.us. Within three days, once gift shop staff begins to process your order, you should receive a Wisconsin Veterans Museum Store order receipt email. A final email stating that your Wisconsin Veterans Museum Store order is complete will arrive when it is sent for shipping. If you have any issues along the way, please email us through the form at the right in the Contact Us section.
Do I receive an invoice for my order?
The "invoice" for your order will come with your Wisconsin Veterans Museum Store order receipt email.